(Last updated: August 17, 2018)
Please read these Terms and Conditions carefully before using the website http://www.kingsong.ie/ Your access to and use of the website is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the website. By accessing or using the website you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the website.
Liability and Links To Other Web Sites
Our website may contain links to third-party web sites or services that are not owned or controlled by us. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third party websites or services. You further acknowledge and agree that we shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of our products or reliance on any such content, goods or services available on or through these website or services. We strongly advise you to read the terms and conditions and privacy policies of our website or of any third-party websites or services you visit.
These Terms shall be governed and construed in accordance with the laws of Ireland, without regard to its conflict of law provisions. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our website and Service, and supersede and replace any prior agreements we might have between us regarding the Service.
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can not offer you a refund or exchange. To be eligible for a return/exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return/exchange, we require a receipt or proof of purchase. There are certain situations where only partial refunds are granted (if applicable) (eg. Any item not in its original condition, is damaged or missing parts for reasons not due to our error)
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you have done all of this and you still have not received your refund yet, please contact us at Kingsong Ireland
Only regular priced items may be refunded, unfortunately sale items can not be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at Kingsong Ireland and we will advise you on how to proceed with the exchange.
A Pre-order is a product that has not yet come into stock but you can pre-purchase it to secure your item.
Please note that supply quantity is subject to change without notice by the manufacturer/supplier. In such instances, your order quantity may be reduced or cancelled in entirety.
Pre-order products have the option to either pay in full or pay a flat rate deposit to secure the item in which case you pay the remaining balance upon arrival of the product into our warehouse. The deposit secures your particular item but please note it is non-refundable and non-transferable.
6 Days cooling-off period; If you disagree with the terms of this agreement or change your mind, then you may cancel your pre-order without penalty if it is within 6 days of placing it. Your deposit will be refunded in full within 7 business days.
Please note cancellation fees apply after the cooling off period; Should you cancel your pre-order after the cooling-off period, your deposit will not be refunded and therefore used entirety to cover the cancellation fees.
Pre-order dates are estimates only and subject to change. These estimates are based on the most up to date information that we have available at the time. Any changes are beyond our control and due to the discretion of our distributors and the manufacturers.
Our release date might differ to the release date initially advertised. Also please consider shipping duration for our products to arrive in our country from the manufacturer’s warehouse.
Change In Price
If the pre-ordered product price increases on arrival, we will still honor the price at the time you made your purchase regardless of whether you paid in full or a deposit to secure the item.
However, we do, from time to time, need to increase prices on arrival and those that have not pre-ordered will be subject to the new price when it is made “In Stock” on the website.
To return/exchange and item it needs of our approval and once the return/exchange have been approved you will receive a return address in your email. You will be responsible for paying for your own shipping costs for returning/exchanging your item/s Shipping costs are non-refundable. When the return shipping costs are bore by us, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are returning an item over €500 you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
Electric unicycles/scooters have two years warranty on the motor and mother board and 6 months warranty on the battery pack/s. Parts like shells, trolley handle and inner covers have no warranty unless it is found defective on arrival and must be reported on the same day you received the product. Wear and tear or parts that have become damaged as a result of accidents, impacts, water ingress or that failed as a result of unauthorized manipulation (e.g. shorts circuit caused by misuse, manipulation or alterations) are not covered by the warranty.
If you have any questions about these Terms, please contact us at Kingsong Ireland